Absolutely pitiful service

My partner and I recently used the slow lounge as I often do when traveling. This time we were traveling internationally and used the international lounge.

I looked at my account and to my horror I have been charged R800 for the visit. This is absolutely outrageous. Firstly the visit is definitely not worth R400 each, but also no warning that this amount will be charged on entry. Secondly no pin was asked for, how did they charge ,me this amount of money with no pin number? i further recieved no SMS informing me that the money had been charged. its as if they were deliberately trying to con me out of the money.

i contacted the customer service explaining that this level of service is disgusting and i want my money refunded immediately and i get a ridiculous generic response with their slow lounge rules. the question still remains how they charged me with no pin number and failed to notify me of the amount charged.