Absolutely Pathetic Staff Ethics and No cashiers to assist

Visited FNB Kremetart branch in Brits today. What n reflection. A reflection of what has become the norm of the pathetic service provided by FNB lately. Needed to cash cooperate cheque. When arriving there at 9:15 were the cashier area, roller door still lock with no-one in sight. Already customer in waiting area agitated of which an older guy visiting for second day as he left yesterday due to no service. Sit another 30 minutes with no cashier in sight and decided to leave. Prior to this did the older customer stand up walked to the one person assisting on the floor, very arrogant asked for a manager. Were told there isn't one he is at the Brits Branch. Asked why only one cashier which is not visible and response were the assessment done by FNB only allowed one cashier. What a joke. Once back at the office engaged with some of my staff who need to bank there daily and same response, indicating some days sitting 2 hours. As an exec with a cooperate company did this not go down well. How does your saying go, “How can we help you”? Easy get staff to assist the customer paying your salaries!