Absolutely pathetic service from a bank

Good day,

I have been awaiting a payment into my personal cheque card and not account from abroad however i still haven't received the funding its been a week.

I have contacted the sender and received details to provide my bank with to track this transaction.

Now here is where my issue comes in, I have called FNB 25 times in the past one and a half hours and no one is able to, firstly direct me to the correct department, when being transferred it is always incorrect.

Secondly none of the staff member know what an ARN ( Acquirer Reference Number) is or a RRN(Receiver Registration Number) is, now as a bank who has trained consultants to assist people how can no one know what these numbers are.

Thirdly the last person i spoke to stated that FNB is not able to track the payment, how the hell i that not possible??? AS a bank you track everything else except an incoming transaction!!!!

Purely ridiculous!!!!!!!!!!!!!!!!

Best part is that i know nothing about banking but i know what these numbers are

i truely cannot reiterate how pathetic the service is! Every time i ask to speak to a manager, upon transfer the call somehow ends.

FNB used to be a good helpful organisation now they are just pathetic!!!!!!!!!!!!!!!!!!!!!!!