Absolutely Pathetic Service

I have been appalled by the service I have received from FNB. I used their Nav service to renew my license disk. The printing of the disk was blocked due to outstanding fines. I then used FNB Nav to pay my fines. For some reason one payment did not make it to AARTO. I was informed by both AARTO and the FNB Service provider that the fault lies with FNB who have misplaced the payment.

FNB Nav do not take phone calls! I was told to log a query on the FNB App, the query was rep**** to informing me that my license is blocked due to fines and that they can not help further. THIS WAS NOT WHAT I WAS QUERYING!

My follow up email was not responded to. After countless phone calls, complaints and emails the agent finally responded saying 'apologies for the late response' and then asked for the notice number of the fine which was already provided in my original query. I resupp**** the the notice number and again I have recieved no response.

My license has now expired and FNB have done nothing in more than 3 weeks to resolve my issue. How you let agents like Melissa Valiatham work for you and treat customers this way is pathetic. This agent has not cared nor made any effort to resolve my issue and every query I make keeps getting referred back to her. The service I have received from her has been disgusting and I am ashamed to call myself an FNB customer.