NT
Nicole T

1 reviews | Active since May 2016

08 Sept 2016, 14:56

Absolutely pathetic service

<p>Whats the point in having consultants available after hours when your consultants that work during the day are useless. Cant give answers because the "computer system" tells them what to do so maybe get rid of them and we can deal directly with the computer. I have been declined for a credit card and overdraft because the computer said so and they cant give me a reason did my own investigations with transunion and found out there was a few late payments only not non payments and nothing else is wrong got a score of 933. Last week wesbank financed my vehicle for R650 000.00 and you idiots are making an issue for far less than that. Im now considering closing my personal and business account with FNB WILL GO TO A BANK THAT VALUES ME AND MY BUSINESS!!!</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Sept 2016, 15:25
Official

Good Day Mrs Thomas,

Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant manager to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint **********

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

NT
Nicole T's update08 Sept 2016, 16:40
Reviewer Update

Still awaiting contact from the bank

NT
Nicole T's update09 Sept 2016, 08:44
Reviewer Update

Still waiting