Absolutely pathetic service

I ordered a replacement credit card on the 27th April, the call center agent said it would take 3-5 working days to be delivered to my office. After waiting 7 working days, I called yesterday again and spoke to an agent before getting cut off. I called again and after waiting a further 20 minutes on the line I was told that that my credit card may take another 3-5 working days. The courier company called me not too long after that saying they would deliver my credit card today between 9-12. I called today at 2 and after waiting 30 minutes to be put through to an agent I was told the courier company is closed and they can give me no details as when my credit card will be delivered. This is absolutely appalling, I do not expect this kind of service from FNB.