PC
Pieter C

1 reviews | Active since Oct 2012

13 Feb 2015, 13:56

Absolutely pathetic service.

After meeting with a wonderful consultant, I moved my bank account to FNB flawlessly. I also app**** for a credit card which was approved and an agreement was emailed to which I signed. and emailed back on the 21st of January. They called me and said the card will be ready for collection or delivery within 5 days. Now almost a month later I am informed that my card was cancelled and I have to apply again. When I asked why it was cancelled they transferred me 5 times between card division and sales for more than 20 minutes and was very unhelpful. <br> <br> I never had problems like this at Standard Bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2015, 14:08
Official
Hello nottoohappy.,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 624053.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)