1 reviews | Active since Oct 2017
Absolutely Pathetic, Inefficient, Poor Service
Absolutely pathetic, Inefficient service from staff right up to the senior.
Trying to receive help on my account using customer service. What a joke. Emailing the head of escalations are a bigger joke. Well a bunch of clowns in a circus called FNB how can we help you. A month goes by still no resolution. Still have my problem.
Incorrect use of interest rate, discrepancies with outstanding balances on my account is still my problem. All I require is verified, correct balances together with proof as the trust is lost.
Your customer service and financial accuracy speaks volumes of the caliber and culture of FNB.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)