Absolutely pathetic customer call centre

Absolutely pathetic customer call centre. I called in this morning to query about an immediate payment that I made to my own standard bank account. Fnb confirmed that it was indeed an immediate payment but the funds have not been cleared to standard bank. It was escalated but I don’t think it should take that long to resolve as it should have been resolved 24 hours ago when I made the payment. I was then given a reference number in case I call back to follow up. I did so. But when i give the reference number i get transferred from one department to the next. The reference number is useless in my opinion. Firstly I don’t see why I should be wasting my airtime to follow up. Someone from fnb should be calling me back. Absolutely pathetic