Absolutely pathetic company and service

After 2 years of back and forward calls and emails just to get my bank cards renewed. I still have not managed to get my cards. was advised to change account types and who knows what else. I went from a premier client to gold. still do not have my cards and now don't have access to my funds either!

I cannot begin to tell you how many calls and the amount of time I have wasted being pushed from person to person each with a different story and now to be told that I have to be there in person to get my cards as they cannot send them to me. after taking your staffs advise I am worse off than I was to start.

I have requested twice now to close my accounts and withdraw my finds and those requests are ignored.

I now have requested every call record so I can report FNB to the Ombudsman and the NCR. again requests are ignored.