Absolutely Pathetic

I have been a customer of FNB for 6 years, and I have never so upset,frustated and disappointed on pathetic and unprofessional service I have received.

Calls took forever to be answered, got transfered from department to department before finally got assisted. After changing a certain things on my account and opening new account for financial debit orders to be sorted, and receiving calls from consultants that they have noticed the opening of the new account and after depositing money into the new account for the debit orders, still the changes have not been made from their side, I got sms stating that I am gonna get calls for legal steps.

Yet again I say, it is pathetic and unprofessional service and I am highly disappointed. If it was not for this debit order, I would have closed all my accounts at FNB and moved to another Bank.