Absolutely no service or response from FNB with any of their communication channels

I have been attempting to cancel my FNB accounts for a couple of weeks now & am beginning to think I am deliberately being ignored.

I have sent several emails through the portal on their website, had an extremely expensive international phone call & emailed the address that I got from that call twice. Still no response! In fact the woman I spoke to at the call center knew so little about the process & how to operate the equipment that she simple redirected my call back to queue - very costly when you are calling from Australia.

This means that I have been charged yet another months bank fees, making the total cost of my attempt to cancel my accounts over R300, which is absolutely ridiculous.