Absolutely no help

I joined FNB 8 months ago,thinking it would be a breeze, I was wrong. I am now on the 3rd problem with my card. On Saturday the chip stopped reading, and I was struggling to get purchases through. On Sunday I decided to rather draw cash to do my monthly grocery shopping instead of fighting with the chip at every shop. The ATM swallowed my card. When calling FNB, they were not very helpful with absolute no solution except \oh do a card-less transaction"A) This is not easy for someone who has never done this transaction"