Absolutely no feedback from FNB Covid-19 team

Absolutely no feedback from FNB Covid-19 team. I received a sms at 01:56 on 28 August 2020 to inform me that my COVID-19 Cashflow Relief Plan extension needs my attention and to Complete by 27 August 2020. Does that make sense? BUT I have been applying for the loan extension since 12 August 2020.

An FNB Covid19 Agent, Steven rang me at begin August 2020 to inform me that I have been preselected to apply for an extension of my Covid19 relief loan. In appreciation, I app**** on 12 August 2020 and received a notification through the FNB messages that additional documents need to be uploaded through the FNB Covid19 application. I gathered the additional documents and uploaded on 16 August 2020, and since then, have received no feedback as to whether I have been approved or not. I sent an email to ***, *** on 20 August 2020 but received no reply.

I kept on applying via the FNB Covid19 application, and uploading the supporting documents with the message, “Thank you. We have received your application. Etc.“ And I have screenshots to prove the completion of my application. But still, no reply and no Status update wrt the loan extension, only the initial Status shows Approved.

I resorted to Secure Chat on the FNB mobile app and different Agents logged calls for the Covid team to contact me. I spoke to Mpho, and a call was logged ‘CAS-***-Q7K9J3’ for the Covid19 team.

On 24 August 2020 I received the below email, but no one contacted me, and the phone number on the email ***) does not work: Dear Valued Customer FNB General Complaint reference *** has been sent to Covid 19 Cashflow Relief. ***. A Consultant will contact you within 24-48 Business hours.

And so today (28 August 2020), I was granted an opportunity again to apply on the Covid19 app, with the same “Thank you. We received your application,,, “, and I shall wait to see if anyone from FNB Covid19 makes contact.

So, in a nutshell, FNB Covid-19 relief loan extension is a ****.

Kind regards Nathan