Absolutely no care to customers concerns

After 7 days without having my issues seen to I get ignored and typical pass the buck type replies. A simple phone call can go a long way. Their call centers for premier banking being open all the time is a lie, when it is it is poorly staffed with staff who aren't capable to do the job, nor are there any managers or supervisors available. RBJacobs can't seem to do more than just reply that he has escalated something or that he has passed a message on, a bit pointless really, a bit of a joke that he will be the one to reply to this.