DH
Delvin H

1 reviews | Active since Oct 2010

19 Aug 2016, 16:02

Absolutely Infuriated

<p>I am absolutely disgusted in the service that we get in this country from our banks.</p> <p>I have an account with HSBC in the uk and let me tell you the service is amazing.</p> <p>I do not pay any banking fees at all with them and when they mess they pay me money back as an apology for their mistake. </p> <p>Here we pay for banking fees and get absolutely shocking service.</p> <p>I am not happy at all with FNB as I transferred money from my uk account to my fnb account and was just **********.</p> <p>I transferred 100pounds and only get R1157. How dam ridiculous is this. You telling me that i am being charged almost R600 for an exchange?</p> <p>I then return the funds because I was not happy with the amount I was going to recieve, not only to have it put into my account against my request but to be charged an extra R150 on top of that.</p> <p>This is dam ridiculous. FNB is robbing me of my own dam money.</p> <p>I am going to take this matter up with the ombudsman of banking services as I have now had enough of being cheated out of my money.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Aug 2016, 07:46
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 995092 .

Regards

Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)