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laurajjacobs L

1 reviews | Active since May 2017

16 May 2017, 15:34

Absolutely *********** Credit card department

<p>Application was done for my card on the 3rd of May 2017 in the bank, as yet I have spent over an hour on the phone with their credit card department to find out what has happened to my application, only to find out someone there has decided to change my salary and then change it again, someone clearly desnt know how to do basic math. Then I find out FNB took it upon themselves to up the credit limit, what is the point of static that with application? So today I missed a call to confirm my "Quote" only to discover they contacted my boss as well, a contact number I have not added to my application, this is so utterly unprofessional and an invasion of my poor bosses privacy! This puts a bad taste in my mouth! I've been a client of FNB for 5 years now, sort your stuff out!!!!! So after contacting FNB back TWICE now after missing the call they tell me they will only try and call again on the 18th!!!!!! 11 working days after sending in my application!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 May 2017, 16:06
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)