AB
Adelé Britz
1 reviews | Active since Jun 2019
12 Jun 2019, 07:50
Absolutely Horrified... Continues
WOW. Got a call on the day I logged the complaint.
WOW. Got a call the next day to explain the process. Very nice nice and professional. Your refund of 2 payment will happen within the next 48-working hours. Fantastic. ???????????? . That where the WOW stopped.
Got a message this morning the debit order was canceled. So I phoned to get a update. ????. Your refund of 1 payment will happen within 7days. Please get your story straight this is why clients gets ********** I can not except this
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FNB (First National Bank)'s replyOfficial
12 Jun 2019, 10:50Good day Adelé Britz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Jun 2019, 10:50
Official
Good day Adelé Britz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***