Absolutely Horrified

I made an arragement for my personal loan that was in arrears with the FNB attorney, Ismail Daya Attorneys. On the 1st FNB debited my account with 3 months payments. I phoned FNB personal loans at 8am on the 1st to enquire, I was holding on the line for more then 2 hours. I even drove to the branch, they could not help. I emailed, phoned and Whatsapped the Attorneys and no one even had the decency to answer one of the modes of communication. After finally getting hold of someone on the other side of a very noisy line the lady transfered my call twice. The manager or who ever she said she was promised to phone me back that same day or the next morning with feedback. Hallllooooo its Wednesday already and still nothing. The Attorney never informed FNB and now there is no action that is being taken to fix this issue. Why make an Arrangement, which is the right thing to do, and have an even worse time because someone did not do there job.