jR
jane R
1 reviews | Active since Mar 2012
10 Dec 2025, 13:43
Absolutely horrific service & lack of concern for any complaints. Can never get hold of anyone who can actually make a decision
Wow unreal service delivery from FNB 4 weeks into the complaint. It's been closed 3 times as unresolved so obviously the stats are being adjusted to make FNB service delivery look good where in fact it's the complete opposite. I was asked not to post on Hello Peter to give FNB a chance which was friday 28/11/25. I did honor this by not posting the whole of last week. Will it take another 3 weeks????????????????????????
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jane R's updateReviewer Update
12 Dec 2025, 14:52Hi I just got a reply from FNB after 2 weeks of waiting. They are now denying that they caused any emotional or mental stress as they are now saying there is no proof that the debit order didn't go through on the 1/11/25 as it went through on the 11/11/25 & that I the INNOCENT party must now supply the proof, which I've just done from Momentum. Is it going to take another 2 weeks for a reply or is it possible to speak to a human being that has some authority at FNB or are those people above speaking to their clients?
jR
jane R's update12 Dec 2025, 14:52
Reviewer Update
Hi I just got a reply from FNB after 2 weeks of waiting. They are now denying that they caused any emotional or mental stress as they are now saying there is no proof that the debit order didn't go through on the 1/11/25 as it went through on the 11/11/25 & that I the INNOCENT party must now supply the proof, which I've just done from Momentum. Is it going to take another 2 weeks for a reply or is it possible to speak to a human being that has some authority at FNB or are those people above speaking to their clients?