Absolutely Horrible Service

<p>I normally have only high praises for FNB but what I just experience totally blew my mind.</p> <p> </p> <p>I was enquiring on opening a merchant account with FNB for the purpose of processing transactions through an app. I was told that I need to open a business account with FNB before a consultant can give me the rates.</p> <p> </p> <p>Let that sink in for a minute. </p> <p> </p> <p>I need to make one of the most important business decisions, IE who to bank with, and the basis of that decision is the rate they will give me for the transactions as all income will be done through an app.</p> <p> </p> <p>YOU WANT ME TO DECIDE TO BANK WITH FNB BEFORE YOU WILL GIVE ME THE INFORMATION WHICH WILL BE THE DECIDING FACTOR OF WHO I CHOOSE TO BANK WITH.</p> <p> </p> <p>Is this bank mentally handicapped?</p> <p> </p> <p>Then on top of that if your rate is ****, which lets be honest, it will be, I then need to suffer the costs of initiation fees and all the time and effort it will take to close the account.</p> <p> </p> <p>Consider my mind blown and I will be taking my business elsewhere. A sad day for me after being a customer for over 15 years.</p>