Absolutely Horrible experience with FNB Connect. May Management get involved!!!!

<p>To whom it may concern: Lodging of Complaint with the hope it reaches the CEO or his office.</p> <p> </p> <p>Re Application for a Flexi contract with FNB In Contact.</p> <p> </p> <p>This is the sequence of the whole ordeal we had to endure and on the 24th day we still have not been sorted out:</p> <p> </p> <p>1) Wed 2 online application Ref No 8PCF1REE. Next day could not be found.</p> <p>2) Mon 7 online application Ref No 2HRQNZXR. Next day could not be found.</p> <p>3) Keeps saying ID Number and ref numbers not on system</p> <p>4) Wed 9 Lodged complaint No SI ********** . Up to now no response.</p> <p>5) Fri 11 Went in to branch at Brandwag and they could not find anything and cannot</p> <p> issue Flexi contract at branch and also lodged complaint from their side after an</p> <p> hour and a half of one number to the other like a telesales marketer.</p> <p>6) Fri 11 Complaint ref No ********** from branch</p> <p>7) Fri 11 Mail ref no for complaint ********** 1 FNB Connect CRM ********** ********** 0</p> <p>8) Mon 14 New online application Ref No 4MJEATX7</p> <p>9) Mon 14 Order No FNB ********** 2024 Tracking No ********** ********** </p> <p>10) Tue 15 Address required for delivery (Address and GPS co-ordinates were sent.</p> <p> Confirmed delivery on or before Friday 18 and tracking No FNB 377923.</p> <p>11) Tue 15 Received notice that porting of number was requested. Once you have received</p> <p> FNB SIM Dial *147# from FNB SIM for instructions.</p> <p>12) Thu 17 FNB order delivery received for between 9 and 5 today.</p> <p> At this stage everything looked fairly on track...(fourth time lucky)</p> <p>13) Fri 18 Received SMS at about 13H00 that they were not able to deliver as there was</p> <p> nobody home, after we cancelled everything for the day to be home for the delivery.</p> <p>14) Fri 18 Helpdesk was again contacted and we were told they would follow up and if it</p> <p> was not delivered by end of business day we must contact them again on Monday.</p> <p>15) Mon 21 Was contacted by Digital planet for ID Number as they needed order details.</p> <p>16) Mon 21 Informed that order was out for delivery.</p> <p>17) Mon 21 Co-ordinates sent again and first contact with courier was made. Did not know</p> <p> where address was.</p> <p>18) Tue 22 Still not received by 10H00</p> <p>19) Tue 22 Delivery made at about 14H00 but not accepted as package was damaged.</p> <p>20) Tue 22 Received SMS that delivery could again not be made</p> <p>20) Tue 22 Reported about damage at about 15H00 to helpdesk.</p> <p> </p> <p>It is now 11H00 on Wed 23 and up to now we have had no response and would like to express our deepest</p> <p>disgust and disappointment with the service received from FNB as this whole effort involves the</p> <p>name of FNB.</p> <p> </p> <p>21) Wed 23 Reported online to FNB Customer care at 11H30 who was to get back to me via mail within 24 hrs.</p> <p> </p> <p>It is now 11H45 on Thu 24 and up to now absolutely no response from anybody from FNB or associates.</p>