Absolutely Fed up with FNB and the service

<p>I have quite a few issues with FNB! I am beyond fed up. I have a personal loan with them and over the last few months i have had ongoing issues every month. I made the relevant arrangements to pay this as i was unemployed. Someone called last week as agreed and I advised that they could debit my account for the full amount of R3019 from this month which was done on friday. Now they go and debit my account with out my consent for R1509 which is for the arrears. No one spoke to me about this! How can you just debit my account. The guy that called me last week I did advise that i would let him know what arrangements could be made for the arrears ! This needs to be reversed immediately. </p> <p>Secondly i downgraded from a private account to a premier account. At the end of May i was debited 285 for bank fees and then two weeks later i was debited 150 for the two weeks i had the account yet i asked the private banker to do this a while ago,</p> <p>Today i get debited another 150 for what? Bank fees again for an account that was downgraded last week</p> <p>This is a *******!</p> <p>Please rectify this immediately</p> <p>Its really frustrating to have to call and hold on and get someone to help you and speak to so many people!</p> <p> </p>