KM
Kubie M

1 reviews | Active since Aug 2011

03 Aug 2017, 15:31

Absolutely Fed up with FNB and the service

<p>Once again I have endless issues with FNB! Spend 30 minutes on the phone speaking to *********** customer service consultants that cant explaint anythin. I transferred money into my account so that my debit orders can go off. R1600 yesterday to account for the debit order that went off on the 1st. Today i am told that the debit order has not gone off and the money was put back into my account. Where GOD only knows. The consultant advised me that this is because Truworths which was paid on the 28th was only banked on the 1st there fore there was not enough funds. What ******* is this when I had to have enough fund so that Truworths could be paid! And the money sits in pending till its banked. So now no one can explain to me where the R1600 i transferred into my account has been allocated or gone to.</p> <p>Then FNB personal loans again does their own thing without consulting me and debits my account for R770! After they where supposed to call and make arrangements for the arrears amount</p> <p>Every month its one issue or the other with this bank!</p> <p>I am fed up</p> <p>Where must i now get money to make sure my policies are paid and up to date</p> <p>Fi x this mess!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 15:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint.

I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)