Absolutely disgusting - System not updated for 2 years

<p>My FNB credit card was paid up 2 years ago, we are no longer under debt review and currently applying for vehicle finance.</p> <p>My application was declined by Wesbank due to FNB card bad debt. Please advise why is this the case, when the account was paid in full and the attached paid up letter was sent to me.</p> <p>I have also tried calling the FNB card call center to close this account, as upon applying for the credit card they advised that there is currently a credit under my profile which they cannot close, as the account is sitting with LEGAL. Why was my account not closed 2 years ago!!!!</p> <p>Please can I have an explanation as to what is happening.</p> <p>Why are there statues on my profile for accounts that are paid and supposed to be closed</p> <p>This is very urgent.</p> <p> </p>