ABSOLUTELY DISGUSTING SERVICE

We've submitted a claim for a funeral policy a week ago. Firstly the branch at the Atrium, Overport City should fire their useless staff and FNB on the whole should change their slogan because NOBODY can assist you with anything!We've submitted a funeral claim a week ago, called the claims department and they confirned that all the correct documents were received on their side and that the payment will be made within 4/72 hours.A week has passed and we are still being given the run around.Having called the claims department 4 times today, two of those calls were answered and the consultant then disconnected the call, my husband spoke to Lolwethu who advised him that she will get back to him before 4.00pm today with regards to the payment which according to her was delayed due to an internal issue with one of the initial claims handler (apparently this person had the claim for a longer time frame and the matter was removed from this person and given to another consultant-again NOT OUR PROBLEM!!)Nobody from FNB bothered to inform us as a courtesy of what was going on-I called their offices today and spoke to Thato Shale - first his mannerisms and telephone etiquette is ZERO! Secondly he was just as useless as all the other staff we had the horror of speaking with because he was unable to assist amidst his fumbling and sighing on the phone he had no idea what was going on.How can a FUNERAL CLAIM which is supposed topay out with 48/72 hours take a whole week to sort out, bearing in mind that we have still not had the funeral for our loved one as we are awaiting this payment! FNB Funeral Cover is the absolute worse to have, so instead of mourning the loss of a family member we are now running around trying to sort out an issue which is actually NO FAULT of ours as every document pertaining to the claim has been submitted. I will be contacting the banking ombudsman with regards to this. Absolutely disgusted with the pathetic and terrible service received from FIRST NATIONAL BANK - They are do not deserve a star - their service is PATHETIC- FNB needs to change their slogan because "HOW CAN WE HELP YOU" is something that is non existent at this bank!!