Absolutely disgusted with the lack of service

<p>I received a response from FNB on the 28th April that they will be downgrading my account as per my request in 48 hours. Today is the 12th July and i have still not had my acount downgraded!!!! I have made numerous calls and emails to no avail!! I escalated and spoke to Christopher Thula Nkata who apprently is a premier banker who responded a couple of times and now just blatenly ignores all emails, I have not heard back from him in over a month!!! I have tried to escalate to head office but no luck. I am living abroad so i cant just pop on to a brach to sort this out. FNB are very quick to sign you up and take your bank charges but when you are trying to avoid unneccesary costs then they are absolutley useless!!!!!!!!!</p> <p>I just want my simple request sorted out!!!!!!!!!!!!!!!!!!!!!!!!!</p>