Absolutely Disgusted with FNB's Incompetence – 14 Days Without Access to My Own Mone

After I posted a review on HelloPeter, only then did FNB decide to respond privately to my issue. My account has been on hold for 14 days now, and I’m still waiting for access to my own money. This is unacceptable.

Here’s what happened:

I was offered the Easy Zero account service by FNB – no mention of any in-person verification required.

I transferred money into the Easy Zero account, only to be blocked when trying to transfer it back to my main account. The error message simply said: "Transfer is not valid."

Why offer this service online if it requires a physical visit for fingerprint verification? Why allow me to move money into the account before it's even fully activated?

Only now – after two weeks, multiple calls, and repeated follow-ups – am I being told I need to go to the branch for fingerprint verification.

On 26 August, I spoke to a consultant who never mentioned that I needed to go into a branch. Since then, I've spoken to multiple consultants, and not one picked up that fingerprint verification was required – until now.

In the meantime, my debit orders bounced, my account is now in a negative, and FNB is silent on the consequences they've caused.

How can a bank offer a digital product that’s not fully functional without in-person activation – and then NOT block the transfer of funds into it? Why did none of the consultants inform me earlier about the verification requirement?

FNB – your communication is completely disjointed, your processes are misleading, and the level of service is appalling. Your failure has caused financial inconvenience and unnecessary stress. I want answers – and more importantly, I want access to my money.