Absolutely Disgusted with FNB Revolving Credit Department’s Service!

I app**** for a revolving credit loan with FNB on 14 May 2025. The application was approved, I accepted the debit mandate, and both the loan and its insurance reflect on my FNB profile — yet to this day, no funds have been made available.

I’ve followed up countless times across multiple platforms, made it clear that the funds were urgently needed, and have still received no feedback, no explanation, and no resolution. To make matters worse, it turns out there’s apparently no direct line to the Revolving Credit Department — which is absolutely unacceptable for a bank of this size.

Out of desperation, I app**** for a personal loan with another bank on 19 May 2025. It was approved immediately and the funds reflected within minutes — proving that FNB’s incompetence is entirely avoidable.

Furthermore, despite specifically requesting my debit order date for the 1st of each month (as it was with my previous loan), I was told by a clueless consultant that it might be rejected because my salary was deposited on the 26th of April — due to a weekend, which happens occasionally with payroll. How on earth is that even a valid reason?

I’ve been a loyal FNB client since 2022, paid my previous loan to completion, and pay R455 in service fees monthly, yet I’m treated with total disregard and incompetence. It’s shocking, embarrassing, and infuriating.

FNB — your customer service is pathetic, your systems are flawed, and the lack of accountability is disgraceful. If this isn’t resolved immediately, I will escalate this to the Banking Ombudsman and take it to every public platform available.

Do better. Your customers deserve far better than this.