1 reviews | Active since Jun 2013
Absolutely disgusted - SLOW lounge
<p>When I signed up with FNB I wanted to ensure that I would get access to the SLOW lounge at ORThambo/ CT airport. I dont travel often, but was informed that this would give me free access. I am absolutely disgusted!! That you had the cheek to charge me R250.00 pp just to go and sit in the lounge and have a bottle of water!!! What type of place and service is this? It is the only reason I have an FBN credit card!</p>
Good day Ms. Nicola anderson
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: *** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. Nicola anderson
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: *** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Still heard nothing from FNB regarding htis complaint.
Still heard nothing from FNB regarding htis complaint.