MT
Michael T
1 reviews | Active since Feb 2020
05 Nov 2021, 17:01
Absolutely Disgusted by the Credit Department
I have spent the last 2 weeks back and forth with the credit bot email asking me for documents on documents, and then every single time I send exactly what they require, they ask for another document. I must be honest in saying that as a 10 year FNB client I'm disgusted by this service. Even the credit card helpline can't help. Always just a generic answer saying that they don't know why they require more documents, just that they employees "in the back office" said so.
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Michael T's updateReviewer Update
07 Nov 2021, 18:05Good Day, I have supp**** all the documents required before this interaction, and it’s ridiculous that every time I supply a document requested, another comes after that. It puts me on bad light having to request new documents from my company everytime something else is required. If FNB told me that this was a document that I needed to supply, I would’ve got it within the first two requests to the company. POOR SERVICE.
MT
Michael T's update07 Nov 2021, 18:05
Reviewer Update
Good Day, I have supp**** all the documents required before this interaction, and it’s ridiculous that every time I supply a document requested, another comes after that. It puts me on bad light having to request new documents from my company everytime something else is required. If FNB told me that this was a document that I needed to supply, I would’ve got it within the first two requests to the company. POOR SERVICE.