1 reviews | Active since Sept 2016

02 Sept 2016, 10:33

ABSOLUTELY DISGUSTED

<p>I have recently had the worst possible experience with First National Bank in Fish Hoek. We have had a business account with them for over 15 years, we went and app**** for petrol cards, it has been about 5 weeks and one problem after the next, they activated it only to have it rejected a couple times then we called and complained and they destroyed our profile on internet banking, took off all our recipients, When trying to call the bank you never get through, the Manager refuses to speak to you. I got a call last week to say they can deliver or collect the cards at Fish Hoek, I chose to collect at Fish Hoek. When I call to find out about the cards nobody knows anything about them. I sat on the phone for 40 minutes now to get through to a Consultant who told me over and over again we havent app**** for new cards. I am horrified and abolutely disgusted. I have never in all my 50 odd years in business ever been treated so bady or experienced such bad service.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Sept 2016, 13:09
Official

Good Day Mr Fuchs,

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ********** .

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply02 Sept 2016, 13:41
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is **********

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)