ABSOLUTELY DISGRACEFUL BUSINESS BANKING EXPERIENCE!!!!

ABSOLUTELY HORRIBLE!!!! I have two businesses, both banking with FNB. For most times, it's gone well.

Then came December, a client paid into our one account, R7000.00. Because our supplier was extremely busy and couldn't send our invoice for us to pay them for the clients items, we moved the funds for the invoice to the savings pocket on the business account, we informed the client regarding this. The same day, our client called FNB and they put a hold on our account due to "*****".

I call FNB the following day, which was a Saturday, they advised to call the Monday when the investigator was available.

Monday came and I made the call. The lady, advises me she cannot do anything until our client tells us he received his items, at which point the client requested a refund, however, our account was blocked and we couldn't do ANY transactions. I asked to speak to the manager, the replies I got were "why do you want to speak to my manager" After back and forth, she put me through to the manager (just as ***********) The manager advised we must refund our client... how the hell can we do that if our account has been frozen??? Eventually they advised our client to go to the police and get an affidavit and they will take money from our account and pay our client, which he did, and they paid him. Mind you, there was not sufficient money in the account as his money was moved to the savings pocket on the same account, they took of our profit from other sales and our other balances and made an adjustment to pay him... Not even the full amount as a large portion of his money is in the savings pocket which we can't touch....

Their advice was, if we pay our client, our client must call them to re-open our account.

Now, up until today, we were unable to do so as we couldn't make any business due to this. Secondly, FNB treat their own loyal clients like ****** and side with people who are not even their own clients, blocking accounts and taking money from the accounts without even a proper investigation. They could see exactly what our account looks like, there have never been any ***** reported on the accounts. They dealt with us as if we were in the wrong. I have had it up til here with this *********** corporation, they have made us lose so much business this past MONTH! This review is just the beginning as I plan to go to the newspapers with this as well, and when all this is over, I will be switching to a different bank for both businesses as their way of doing things are absolutely ridiculous. No investigation, no hearing out their OWN clients. This is going on a social media blast if this is not resolved and I will make sure the whole country knows not to go with FNB should they ever decide to open a business account.