Absolutely *********

On Friday we went into Capitec to apply for a loan as FNB was not offering us the amount we wanted and was giving us the maximum interest rate. After going in the consultant at Capitec told us that we Qualify for R116000 but she needs a statement from FNB to say that our previous loan from them is settled. We settled that loan on 26 March 2016 and a month later FNB has not taken it off their system and is still showing on ITC, however that is not my beef, on Saturday we went back into Capitec and the consultant handed us the phone and we called FNB to ask for the statement. When she did the application again it was only approving R65000. So she called their vetting department and they said that FNB must have picked up that we are applying for a loan elsewhere and marked the settled loan as still active and that's why the system is not allowing more because this now adjusted the affordability and I was forced to take a low amount which is half of what we needed to do our renovations. I have been with FNB for many years and never had a problem with them but its sad to say I am very disappointed with these actions. Why does it take so long for you guys to give us a settlement letter and to take it off the system yet other banks did it in a week. This is cunning and very ********* and for this reason both my husband and I will be switching our accounts in the near future. DON'T BE FOOLED BY THE SLOGAN. FNB WILL NOT HELP YOU!