Absolutely atrocious!!!!!

Good day

On the 26 th of January 2020, my business partner and I opened a business bank account at the N1 City branch. We opted for a pay as transact account which meant there would be no bank charges except the monthly bank charges to keep the account active (R80 per month) A few day later we received a call to collect our cards at the N1 City branch, R500 was then deposited to activate the account. There was no movement on the account, due to the business not operating. In May I received a letter of demand stating the account is in arrears. No communication before that, no sms's or emails to notify us of debit orders or monies moving in the account. The very next day, I went to the N1 City branch to make enquiries - and I was told they had debited my account twice for courier fees. The issue was resolved and the monies was reversed and bank in the account. On Tuesday 9th June, again I was shocked that monies from my person account wasn't adding up. I went to the zevenwacht mall branch to make enquiries. Not happy with this I decided to close both my personal and business account. To my horror the cashier transfered the remaining balance from our business account to my personal account without asking! This was an utter shock, when I asked why she did that and who gave her permission she says "this is what we usually do" That is *******ly movement of money!!!!! I immediately asked to speak to the branch manager. The branch manager did very little to rectify the situation. To add to this horrible experience I was told that I would still have to pay the R80 for the month of June. How is this possible? My business account is officially closed yet I have to pay for the rest of June for a service I am no longer receiving? Should I not be charged pro-rata? My account closed on the 9th but I'm being charged for the entire month of June. Unacceptable!!!! The problem has still not been resolved - I am shocked that the branch Manger was happy to have me leave the bank with the money from my business account transfered to my personal account with out my consent! Should this not have been moved to a suspended account???? I am disgusted by the ********** activities happening at that branch. Or should I say all FNB branches as the assistant was very confident in saying that this is normally what happens. We would have definitely been singing a different tune if the amount transfered was a Million Rands.

Best regards Mishaal Jansen