Absolutely appalled by the non existing business ethic of EbucksTravel

It's been more than a month now since I've had a conversation with Pearl Lefatola while at OR Tambo Airport. I booked flight tickets in the beginning of Feb for myself and my husband via EbucksTravel as I've done so many other times before. For some reason something went very wrong this time. When we got to the airport 1h30 before departure on the 26th of April we were told my husband couldn't fly because his name wasn't the same as on the booking. Somehow somewhere during the booking it seems the website defaulted the wrong surname against his name. I have to put in his correct credentials including ID nr for the website to check if he qualifies for Ebucks discounts. Anyway I phoned EbTravels on their after hours line. Pearl picked up. I explained the situation. She spoke to the Supervisor at the Kulula counter. She said she had to speak to her manager. After a few minutes she called back she said they are going to book him on the British Airways flight which was a bit earlier. The Kulula Supervisor in the meantime came up with something else to still get my husband on the same flight as me. It required me to pay R2400. After several to and fros I was told to go with Kulula's suggestion. Pay the difference and then when I'm back at work I should send a copy of my invoice for them to refund me. I have now emailed and called several times. Pearl only rep**** once. When I called I was told she hasn't responded because she's on leave. The lady I spoke to said she'll revert asap which meant same day or the following day. Another week has passed. For some reason the response is the same "I have to follow up with the manager". A whole month? According to me this was cleared on the 26th of April. That's the only reason we went with that option. In the meantime the website has changed completely. I'm not sure if what happened to me was a common problem or what. I'm beyond frustrated. Why should I always have to revert to this?