Absolutely Appalled

<p>I have called FNB a hundred times to close my temporary loan on my transUnion record since October and they still have not. Their call centre staff have been rude and have send me from pillar to post. This temporary loan is affecting my rating on TransUnion. I am told that I cannot be helped as I need an FNB card for them to access my profile, I left FNB a while ago and dont have any card from them. I paid my debt, Ive got my closure letter from October please close this account so that I can get my ITC score up again, this is not in line with TCF and I will escalate this further if someone does not get back to me. You lost a valuable private client and after this debacle I will not come back. You have a bunch of *********** staff who have no client services s****s whatsoever! This whole situation has been beyond frustrating as all I get is that the system wont allow them to assist me? Who designed the system? I dont owe you anything please clear my profile!!!!</p>