ABSOLUTE ZERO (If there were MINUS stars FNB would lead the pack)

Having written a complaint to FNB regarding the lack of communication,disregard of customer service and general apathy from their staff - I was promised someone would be in touch with 48 hours. One month later and I am still waiting for someone to get in touch. Is this CUSTOMER DISSERVICE general policy at FNB. It seems that when it comes to taking your money FNB is really eager to please - but when it comes to deliver the service that we pay - they are TOTALLY apathetic (or is that just ineptness). I am closing my accounts and moving to a bank that actually bothers to listen and speak to their customers. Having to complain to a company about a complaint is beyond understanding.