Absolute worst service ever

I have been waiting for almost two weeks now for the student loan department manager to phone me back!!! I have moved over to ABSA (best decision ever) about 3 months ago. After that I have phoned 3 times to change my student loan banking details with you guys and every time someone says it has been changed the debit order will run on the new account. I guess all of this was just lies because no debit order has run since. I want to give you your money but since you guys don’t want to change my banking details I guess you don’t want it? Please don’t phone me about arrears!!! This is your fault and not my problem!! Get your act together and get a manager of the student loans department to phone me!!! This past year you guys have given me more headaches than my actual studies!!!