Absolute worst service

I transferred some excess funds into my Home Loan account, however I switched numbers around and landed paying way over the amount intended. So I wanted that transaction reversed so that I can rectify the problem. Simple Right? Wrong, you have to jump through so many hoops, provide blood samples, seamen samples, stool samples, DNA samples and an IQ test. FNB Home Loans has just lost a customer. My next bond in the new year will not be with FNB. I used to tell people that FNB was the only bank to work with, my experience with FNB over the past few months has changed my mind. It's a bank I will not refer any one to use going forward.