Absolute waste of time and NO and I mean NO service delivery

<p>I lodged a complaint on 02 February 2017 with regards to the policy I have. I took out the Policy in September last year and on the 24th of January 2017 I emailed the claims department at law on call for advice ONLY. I received an automatic response that my claim has been received ;</p> <p>Dear Valued Client,</p> <p>Thank you for your email.</p> <p>This is an automated response to confirm that we have received your email.</p> <p>We will attend to your request shortly.</p> <p>Yours sincerely</p> <p>FNB Law on Call<br />Tel: ********** 773<br />Email: ********** <p>I then waited 9 days had NO response from anyone and lodged a complaint . I was called back emmediately and told that my premiums would be refunded to me in full as I obviously did not receive the service I paid for and cancelled my policy. I was told that the Money would be released on the 3rd or at the latest on the 6th. Untill then I have had no further feedback from anyone and still have not received my refund. I bank with FNB and quite frankly feel that if this is how business is handled I might aswell go elsewhere. </p> <p> </p>