Absolute waste of my time

I called the call centre ( ********** 362) on the 26/01/2018 to assist with my online secure as i needed to do an urgent online payment. i was on the call for 24mins. i entered my id nr, bank card number and pin. once i spoke to the agent she said that i needed to do an authentication process which on the first try after answering all the questions was told there is a system error and re answered, she then told me i failed the authentication and that she can't assist me and i need to go into the branch. i asked to speak to the manager and he has the same attitude like the are robots and say the same thing, there is no customer service at all and they have no need to go the extra mile. i was unable to go into the branch therefore i called them and i told them the process was stupid because not everyone remembers the accounts they have had over the past 5 or even 2years. i am utterly disgusted and dissappointed with the service, if they have managers like that at FNB i dont know what training was appointed to them but they sound illiterate and in compassionate.