Absolute terrible and the most *********** bank in South Africa. FNB. FNB

I am so livered at the moment, FNB has to be the worst bank in the world. I think banks in Zimbabwe can do a better job. Yesterday I paid someone R800 to take me to Bredasdorp FNB so I can take my new ID Card that I have been messed around for 6 years trying to get and change my Cell phone and email address so I can use my profile to link my Pi ay Pal account to so I can transfer money to buy a car. I spent more than an hour there and they assured me everything would be good. When I got home I had no luck getting online and had to buy a anynet voice bundle of 260 minutes to phone FNB. To be transferred from one department to another 5 times with finally being told I would have to go back to branch or call back in the morning. I gave used all 260 minutes now. This morning I have been cut off 8 times and put on hold for more than 1 and a half hours. I have emailed the lady Jolene at Bredasdorp branch 3 times begging her to call me. Nothing. I have been shunted from Kyc to Forex to Online banking and to general enquiries. They have tried to put me through to the branch and get cut off everytime. I am absolutely disgusted with the service and lack of knowledge and sheer incompetence of the Bank that holds monopoly on Pay Pal.