Absolute SHOCKING service

Both my wife and my Visa cards were activated to be used abroad. My wallet got ****** on the 3rd of June and I reported it immediately to the private client call centre. They then confirmed that my cards were canceled and that my wife's dual limit will be increased so that we can use it to get back home. To my disgust I had to endure the ultimate humiliation when my transaction got declined when trying to settle my hotel bill in Rome. This even after I got email and verbal confirmation. I then had to make numinous calls from Rome to SA to get this fixed and had to endure numerous declines while they tried to fix this. To add to this I also found out today that my ****** cards were also not canceled and new ones were never order. My own private banker was also not available and I struggle to understand the purpose of his function. The service I got and the number of lengthily costly calls to SA is shocking and leaves much to be desired from \Private Banking". No one returns calls and the follow up never happened until I started to have strong words with the call centre. Bad"