1 reviews | Active since Jan 2011
ABSOLUTE **** SERVICE
<p>On the 12 Dec 2016,I made payment from FNB mobile app under the public recipients registered on the app to John Craig an amount R860+. 10 days later John Craig still demands payment,I then forwarded them proof of only to be told I needed tk reverse payment with FNB then make it to Tenacity instead of John Craig,FNB said they can't reverse payment because it has already cleared and its a valid account. John Craig needs to cross reference and set payment off two accounts because the funds are with them. Meanwhile John Craig calls every single day demanding payment. </p> <p> </p> <p>Can you kindly please assist me with getting any of the two service providers to refund me because I don't understand why in the first place are they offering such service in the name of extra packs for the convenience of customers if at the end of the day it turns into such a nightmare?</p> <p> </p>
Good day Ms. Nomatilda
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Nomatilda
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you Rahim, appreciate both the call, response on this platform and sms with the reference.
HelloPetwr.com great job and platform in assisting consumers and customers voice out both their excitement and frustrations for good abd bad services.
I hope John Craig/ Tenacity and FNB will help resolve the matter.
Thanks once more
Regards
Noma
Thank you Rahim, appreciate both the call, response on this platform and sms with the reference.
HelloPetwr.com great job and platform in assisting consumers and customers voice out both their excitement and frustrations for good abd bad services.
I hope John Craig/ Tenacity and FNB will help resolve the matter.
Thanks once more
Regards
Noma
