DJ
Deon J
1 reviews | Active since Mar 2019
25 Mar 2019, 09:16
Absolute poor service frm FNB Credit card devision / courier
I'm waiting for my FNB business credit card to be delivered. I have called them on Monday 11th March and Monday18th March just to be told that it will be escalated to urgent, Still nothing called them today Monday 25th March twice calls just disconnect or phone being put down by operator? I know for a fact that I'm not the only one experience problems. To date no calls from courier company
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Mar 2019, 11:52Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply25 Mar 2019, 11:52
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)