Absolute Poor service

I have been with FNB for many years. In fact I took all my business away from ABSA because I thought that I would get better service from FNB. In 2013 I started my own business and opened a business account with FNB still thinking FNB is better. I app**** for a FNB Merchant service on 13 of February this year. It was approved. Ever since a consultant was suppose to phone me to discuss the rates ect. with me. I have phoned several times to inquire when this will happen. Every time they just tell me that the consultant will phone me that same day. I have send numerous emails with the same feedback. Now almost a month later I still did not get any feedback from FNB my supposed trusted bank. ABSA is calling me of the hook to give me a merchant service. I just wonder if the service is so poor on the merchant service how can I hope for any other service. Maybe it is time to move all my account to a bank that actually wants to help me and start telling the world a of the absolute **** service that I am getting from FNB!!!!! I really hope you find the time to give me some kind of feedback