Absolute LACK of Service and NO commitment to Customer Service

AGAIN, having left FNB as a customer after 34 years, I can confirm this was the BEST decision I have made. being with another bank now for 18 months with NO issues. I am in the unfortunate position of having to finalise my deceased Son's estate and yet again FNB is not delivering the service they promised me. Firstly, I was assisted by Zizipho at FNB Cape Gate branch on 19 Dec 2022 and am yet to get the feedback from her (and this after I emailed her asking for feedback after my visit to her branch). I asked that I get the statements for my son's cheque acc and credit card acc for the last 4 months leading up to his untimely death and she absolutely committed to getting these to me. Well, needles to say....but I am still waiting on these and like I said this after mailing her which she completely ignored - there was not even a "stuff you" email after I reminded her via email. I was also promised by her and other FNB representatives that my Son's eBucks balance will be transferred to my wife's eBucks account....and AGAIN....needles to say....I am still awaiting this to happen. I am sitting with the original forms completed by Zizipho on the 19th Dec 22 after she scanned these in to assist me....it just seems that FNB is ONLY focused on pushing their customer out of branches and onto online whereafter you get ABSOLUTELY no service! This is really disappointing and pathetic. I do not understand why someone like me must go to these extremes and share my frustration in public before someone decides to assist me. AND....it is exactly this pathetic lack of service which led me to take all my business away after more than being a customer for 34 years....you Go FNB....keep it up....soon more customers will continue to leave FNB!!!!!