Absolute Joke

I feel that 1 star is far too much to give FNB and their *********** staff. Trying to get any sort of paid-up letter, or any information at all is a laugh! There is ABSOLUTELY no customer service and no one seems to know what is going on.

Sitting in the queue waiting to speak to someone for over 2 hours just to get cut off. I get through to someone, while I proceed to "Hello, Hello, Hellooo" who I assume had their earphones on mute talking to their child at home and had no idea I was even there, very professional.

I try chatting to someone on the FNB banking app, nearly 6 hours later someone rep****, I couldn't reply because I was driving and the conversation was dropped.

I have now already opened up an account with another Banking Institution and will be leaving FNB. My whole family will be changing banks. We will also be applying for our home loan elsewhere. I will also try and persuade anyone wanting to bank with FNB against it.