Absolute joke

I was a FNB client for over a decade, keyword WAS!!! Over the weekend, my card details were **********ly used online, without any OTP, as my card got “skimmed” somewhere, somehow. (According to FNB ***** Department). I immediately contacted FNB to cancel the card, and they reassured me that the ********** transaction would be stopped, and that a new card will be sent to me. I also spoke to FNB’s ***** department and opened a case. The following Monday I followed up with FNB and to my surprise they weren’t even aware of the new card that needs to be issued, and all the information pertaining the ********** transaction wasn’t even recorded properly. After being transferred, placed on hold, call being dropped and ultimately phoning again, I was told it will take 7 – 30 working days for their ***** investigation to be completed. I might never see my money that got ******….Strike 1 FNB also advised it will take 5 working days to receive my new card, and if I want to collect it myself at a FNB branch, I will be liable to pay R100.00 for a new card….seriously? Strike 2 Now because of the breach in my bank account, I decided to re-install my FNB app, update all my passwords, and pin codes, to minimize any future treats. Problem is you need to verify your banking app on your phone. So I reluctantly contacted FNB again to sort it out and was told I need to make a payment to any beneficiary of R 300.01 for the app to be verified….pardon? Why do I have to make a random payment to verify the app?....Strike 3 FNB, you are out!